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what is facilities management?

Facilities Management (FM) is all about looking after your buildings and people. There are many disciplines and services that fall under the umbrella of FM, but what they all have in common is that, though they are not a key business function, they are essential to ensure the smooth and efficient running of the business.

facilities management services
  • Building maintenance
  • Access systems
  • Wire testing
  • CCTV
  • Fire safety
  • Air conditioning
  • Cleaning
  • Catering & vending
  • Grounds maintenance
  • Waste management
  • Security services
  • Reception services

Outsourcing Facilities Management

The most effective facilities management is often outsourced to an external company like MRM, where customers can benefit from supplier expertise, volume savings and simplified management processes. These benefits decrease when there are more suppliers involved, so many companies choose a bundled or integrated solution such as that offered by MRM.

The benefits of outsourcing FM are not lost on a growing number of successful companies. In fact, according to MTW Research’s Facilities Management Market Analysis, the UK FM market was broadly valued at £100 billion in 2016 and is predicted to increase by 2.8% CAGR (compound annual growth rate) in 2017.

These businesses are reaping the benefits of spending less time and money on non-essential tasks, reducing spend on wages, human resources and other overheads. As a result, they are free to put their money, time and best people behind the core revenue-generating tasks, secure in the knowledge they are supported by a solid infrastructure and industry experts.

benefits of facilities management

The key benefits for FM customers can be summarised as follows, depending on the number and type of services outsourced:

  • Non-core overhead services taken out of your hands, allowing your organisation to focus on revenue generating activities
  • One point of contact and invoice for all your infrastructure and support services (unless more than one FM provider is used)
  • Access to staff, expert in managing soft and hard FM services
  • Reduced demand on internal HR and payroll teams
  • Increased operational efficiency
  • Simplified channels of communication
  • Access to equipment and technological solutions often too expensive for one company to adopt
  • Greater flexibility to control staffing levels according to demand

Staffing and Management

Embracing the FM model means that these crucial infrastructure issues are managed by an organisation expert in all these fields, so you receive better service and support, with fewer headaches. The FM company can also move staff between different sites and different customers to smooth out peaks and troughs in demand across its portfolio of customers.

An important aspect of outsourced FM is that the provider employs the staff performing all these duties, another time and cost-benefit for customers. Training and development is also handled by the FM provider, which will be more proficient as it can invest more in training facilities and staff in the knowledge that the cost can be spread across a number of customers. These benefits will be greater if a single FM provider is contracted for all services.